If you would like more information about the Reel Facts program, see the questions below. If the answer to your question isn't here, please check the Frequently Asked Questions (FAQ) or SMART Programs Training Requirements page. If you don't find what you're looking for or if you need more help, please contact us.

1. What is Reel Facts VLT Staff Training?

Reel Facts is a social responsibility training program designed to educate vlt retailers and their staff on how to recognize the differences between responsible and problem gambling behaviour, and appropriately respond to someone who may have a problem with their gambling.

2. What is the program about?

In this program, you will learn about:

  • Responsible gambling - what it is and how vlt retailers and their staff can promote healthy attitudes towards gambling
  • Problem gambling and some of the signs of gambling addiction
  • The words and actions that tend to reinforce the gamblers' myths, leading to unhealthy behaviours, and how to avoid their use; and
  • Programs and services that are available to help reduce the incidence of problem gambling.
3. What are the benefits of having a Reel Facts certificate?

Reel Facts helps to educate industry workers about responsible and problem gambling so that they are well-prepared to do their jobs in a socially responsible way. Workers who are well-trained and supported by their managers and supervisors make a difference. Responsible gambling programs like Reel Facts help to provide balance in the industry. It's the right thing to do and it's good business.

4. Who has to be Reel Facts-certified?

Reel Facts certification is mandatory for the following full-time and part-time staff:

  • Owners, managers supervisors; and
  • All staff working at a liquor licensed premises having any involvement with patrons using VLTs, with the exception of positions identified in Subsection 10.13.4.

Reel Facts certification is not required for staff working full-time or part-time as:

  • Kitchen staff, bus persons, entertainers, and cleaning staff in licensed premises; or
  • Registered gaming workers employed in casino facilities or Racing Entertainment Centres with Deal Us In Phase One certification.

Other SMART certification(s) may be required for the work you do. Click here to see the certifications required for various positions in the liquor and gaming industries, as well as the associated costs and the timelines for each program.

Note: Deal Us In Phase One certification is acceptable in lieu of Reel Facts certification at casino facilities and RECs where staff may have involvement with VLT patrons.

5. When do I have to be certified?

Persons requiring Reel Facts certification must be certified within 30 days of their employment start date or before the expiration date on their certificate.

More information about Reel Facts policies can be found in Section 10.13 of the AGLC Licensee Handbook at aglc.ca.

6. Who does not need Reel Facts certification?

Reel Facts certification is not required for staff working full-time or part-time as:

  • Kitchen staff, bus persons, entertainers, and cleaning staff in licensed premises; or
  • Registered gaming workers employed in casino facilities or Racing Entertainment Centres (RECs) with Deal Us In Phase One certification.

Note: Deal Us In Phase One certification is acceptable in lieu of Reel Facts certification at casino facilities and RECs where staff may have involvement with VLT patrons.

7. What happens if I do not comply?

Reel Facts certification is mandatory for all vlt retailers and their staff.

Vlt retailer staff must provide proof of Reel Facts certification at the request of an AGLC Inspector. Failure to present proof of certification (card, Personal Information page, image or photo saved to a mobile device/phone) may result in disciplinary action.

Licensees with uncertified staff could face penalties such as a warning, fine, liquor licence suspension or licence termination.

Proof of your certification is saved to the Personal Information and Completion Status pages of your SMART Programs account (sign in and follow the on-screen instructions to see it). Print a copy of your card or save an image of it to your mobile device/phone.

If you can't access your account, please contact us. If you can't remember your password, click here to retrieve it.

AGLC's Liquor and gaming policies are online at aglc.ca.

8. What do I need to know after I'm certified?

Policy and program content may change after workers are certified. Licensees and industry workers are responsible for reviewing the program content and AGLC policies periodically to keep their knowledge current.

Licensees must keep a log of employees who are Reel Facts-certified, including the following information:

  • Employee name as it appears on the certification card
  • SMART Training registration number; and
  • Expiry date

Note: Logs are subject to review by the AGLC.

AGLC's liquor and gaming policies are online at aglc.ca.

9. I have questions about my Reel Facts certification. Where can I go to find more information?

More information can be found under the HELP menu on the Frequently Asked Questions (FAQ) and Contact Us pages.

You can also contact SMART Programs office:

Phone: Toll-free in Alberta at 1-877-436-6336, Mondays through Fridays, from 8:15 a.m. until 4:00 p.m.
Fax: 780-651-7626, addressed to the attention of the SMART Programs office.
Email: info@reelfacts.aglc.ca
Mail: SMART Programs
c/o Alberta Gaming and Liquor Commission
50 Corriveau
St. Albert, Alberta T8N 3T5
In Person: We're at the AGLC Head Office in St. Albert. Click on the map to find us.

Note: The SMART Programs office is closed on weekends, statutory holidays, and from December 24th through January 1st.