Welcome to Reel Facts the responsible gambling training program for VLT retail staff.

In this course, you will learn about:

  • Responsible gambling - what it is and how VLT retailers and their staff can promote healthy attitudes towards gambling
  • Problem gambling and some of the signs of gambling addiction
  • The words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
  • Programs and services that are available to help reduce the incidence of problem gambling.

There is an exam following the completion of the program. Participants may go back and review the lessons before taking the exam. VLT retailers and staff who pass the exam will receive a certificate of completion.
What is Reel Facts VLT Staff Training? What topics are covered? Who needs to take this course?
What is Reel Facts VLT Staff Training?

Reel Facts is a mandatory training program for all VLT retailers and staff who have any involvement with video lottery terminals (VLTs) at their place of work. The program helps VLT retailers, managers and their staff understand the differences between responsible and problem gambling, the myths associated with gambling, and how to provide information to players seeking help.

There is no cost for Reel Facts training.