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Welcome to Reel Facts the responsible gambling training program for VLT retail staff.

In this course, you will learn about:

  • Responsible gambling - what it is and how VLT retailers and their staff can promote healthy attitudes towards gambling
  • Problem gambling and some of the signs of gambling addiction
  • The words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
  • Programs and services that are available to help reduce the incidence of problem gambling.

There is an exam following the completion of the program. Participants may go back and review the lessons before taking the exam. VLT retailers and staff who pass the exam will receive a certificate of completion.
What is Reel Facts VLT Staff Training? What topics are covered? Who needs to take this course?
What is Reel Facts VLT Staff Training?

Reel Facts is a mandatory training program for all VLT retailers and staff who have any involvement with video lottery terminals (VLTs) at their place of work. The program helps VLT retailers, managers and their staff understand the differences between responsible and problem gambling, the myths associated with gambling, and how to provide information to players seeking help.

There is no cost for Reel Facts training.

Haven't received your Reel Facts certificate yet? No problem.

Depending upon how you completed Reel Facts, you can use one of the following methods to obtain temporary proof of successful course completion. This temporary proof is accepted by all AGLC inspectors.

Online students

If you took the online course, simply log on to your Reel Facts account, select "My Account" from the menu, then "Personal Information" from the drop-down menu. The bottom of the sheet will list your Reel Facts exam completion date and can be printed off for your employer. A second copy should be kept on your person while you are at work. AGLC inspectors will accept this print-out as proof of your training.

Self-directed students

If you took your training through the self-directed program, please call 1-877-436-6336 (between the hours of 8:15 am and 4:00 pm) and tell the responding Hotline operator you're calling about the temporary Reel Facts documentation. When you speak with a SMART Training representative you will be asked for a personal e-mail address and you will be given online access and assigned a temporary password to your account.

Other info

Please confirm that the mailing address on your SMART Training account is complete (includes unit number and postal code) and accurate. You should receive your official Reel Facts certificate within two or three weeks after the exam has been received by the AGLC. If you have not received your certificate in this time frame, or if you have any other questions, please call
1-877-436-6336.

Questions about VLT policies and procedures?

View the handbooks online!